Overview
Customer service is the support you offer your customers - both before and after they buy and use your products or services - that helps them have an easy, enjoyable experience with your brand. But customer service is more than solving a customer's problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice ? phone, email, text, chat, and more.
Curriculum
Modules and lessons in this course. Full lessons unlock after you subscribe.
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1 Module 1 10 lessons
- Customer Service Part - 1 Video
- Quiz 1 Text
- Topic 1 Text
- Topic 2 Text
- Topic 3 Text
- Topic 4 Text
- Quiz 2 Text
- Quiz 3 Text
- Quiz 4 Text
- Quiz 5 Text
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2 Module 2 6 lessons
- Customer Service Part - 2 Video
- Quiz 1 Text
- Quiz 2 Text
- Quiz 3 Text
- Quiz 4 Text
- Quiz 5 Text
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3 Module 3 1 lessons
- M3 - Online Lecture 1 Text
Free
Closed
